Refund policy
Return & Refund Policy – Nivra Baby
Effective Date: 16/04/2026
At Nivra Baby, we are committed to providing safe, high-quality products for your little ones. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Due to the hygienic nature of baby products, we only accept returns under the following conditions:
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The item must be unused, unopened, and in its original packaging
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Return request must be made within 7 days of delivery
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Items must be in resalable condition
For hygiene and safety reasons, opened or used nappies and baby products cannot be returned
Damaged or Incorrect Items
If you receive a product that is:
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Damaged
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Defective
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Incorrect
Please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the product
We will arrange a replacement or full refund at no additional cost.
Refunds
Once we receive and inspect your returned item:
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Approved refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to reflect in your account
Non-Refundable Items
The following items are non-refundable:
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Opened or used nappies
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Opened silicone products
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Items not in original condition
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Products returned after 7 days
Shipping Costs
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Customers are responsible for return shipping costs, unless the item is defective or incorrect
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Original shipping charges (if any) are non-refundable
Order Cancellations
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Orders can be cancelled within 12 hours of placing the order
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Once the order is processed or shipped, cancellations may not be possible
Contact Us
For any return or refund requests, please contact us at:
