Shipping policy
Effective Date: 16 Apr 2026
At Nivra Baby, we are committed to delivering your baby’s essentials safely and on time.
Shipping Locations
We currently ship across New Zealand.
For international shipping inquiries, please contact us at 
[your email here]
Processing Time
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Orders are processed within 1–2 business days
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Orders are not processed on weekends or public holidays
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You will receive a confirmation email once your order is placed and shipped
Delivery Time
Estimated delivery times:
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North Island: 2–4 business days
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South Island: 3–6 business days
Please note that delivery times may vary depending on location and courier delays.
Shipping Rates
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Free Shipping on all orders over $30 NZD
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Orders below $30 NZD will incur a flat shipping fee of $4.99 NZD
Shipping charges will be calculated and displayed at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Delays & Issues
While we aim to deliver within the estimated timeframe, delays may occur due to:
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Courier issues
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Weather conditions
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High order volumes
Nivra Baby is not responsible for delays once the order has been dispatched.
Incorrect Address
Please ensure your shipping details are correct at checkout.
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We are not responsible for orders delivered to incorrect addresses provided by the customer
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Additional charges may apply for re-delivery
Lost or Damaged Packages
If your order is lost or arrives damaged:
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Contact us within 48 hours of delivery
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Provide your order number and supporting photos
We will work with the courier to resolve the issue and arrange a replacement or refund where applicable.
Pre-orders
For pre-order items:
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Delivery timelines will be clearly mentioned on the product page
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Orders containing pre-order items may be shipped together once all items are available
Contact Us
For any shipping-related questions, please contact us at: